Have a question about your membership? We're here to help!
TEMPORARY CLOSURE DUE TO CITY MANDATE
Due to the executive order by the Mayor of Los Angeles, we have made the difficult decision to temporarily close all USA Fitness locations starting March 16th. We are determined to prioritize the safety of our staff and members during this global pandemic. We anticipate to reopen on May 16th, unless otherwise advised by city officials.
In these unprecedented times, we are taking big steps to minimize costs to our customers while maximizing value of the services provided. Effective April 1 all memberships will be placed on a freeze during the duration of our mandated temporary closure, our standard monthly freeze fee of $9.99 will apply. Your membership will be extended with no additional charges for the same duration as the temporary closure. During this period, all customers will still have access to the USA Fitness live, which will include classes and other means of exercise.
Once we open, all active members who paid the monthly freeze fee will receive an additional free membership for a friend or family member for the same period of time that we were mandated to be closed.
Any non-monthly membership dues will go through as specified on the agreement.
If this arrangement does not work for you, please email us at email@example.com and we will work with you to reach a mutually acceptable outcome.